Farécla Establishes Strong Customer Loyalty Baseline

At Farécla, we are dedicated to our role as surface finishing specialists, providing the high-performance products and technical expertise our distribution partners rely on. To ensure we are delivering the level of service required in a professional environment, we recently conducted our first-ever Relationship Net Promoter Score (NPS) survey.

A Foundation of Trust

We are pleased to announce that our 2025 survey resulted in an NPS of 77.6. This score is a primary indicator of customer loyalty and provides us with a transparent benchmark to track our performance year-on-year.

The feedback highlighted several core strengths that our partners value:

• Product Excellence: Strong praise for the quality and performance of our polishing systems.
• Professional Support: Recognition for the expertise and service provided by our technical and sales teams.
• Reliability: High marks for our range availability and professionalism in delivery.

Continuous Improvement

While this initial score is a positive reflection of our current standing, we view it as the start of a continuous cycle of improvement. We have listened to all the feedback provided, including areas where we can further refine our processes and support to provide even greater value to our distributors.

We remain committed to an open dialogue with our partners. While our next formal NPS survey is scheduled for September 2026, we encourage our customers to share feedback at any time to help us maintain the high standards associated with the Farécla name.