Privacy Policy

Farécla Products Limited is committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. Please read this Privacy Policy carefully. If you have questions or concerns regarding this Policy, please contact us.

This Privacy Policy applies in so far as we are acting as a data controller and responsibilities pertaining to the protection of personal data gathered on the website.

Your acceptance of these terms

By visiting or using our websites, accepting our Cookie Policy, or by otherwise providing information to Farécla Products Limited, you consent to the collection, use and dissemination of personal information as outlined in this Policy, including transfers to third parties and foreign countries.

Farécla Products Limited may update this privacy policy from time to time by displaying the revised policy on the website and we invite you to review the privacy policy regularly. The effective date of this privacy policy is 24 May 2018.

Types of information gathered about you:

Personal information: You provide most of the personal information when you visit our website to search for a product, download information, request information, complete a questionnaire or subscribe to a service or newsletter. You may also provide personal information including employment data if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities. As a result of these actions, you may provide us with such information as your name, email address, postal address and telephone number as well as email addresses of your associates and other people with whom you share our content.

Farécla Products Limited does not seek sensitive information from visitors, concerning matters such as race, ethnicity, religious beliefs, political opinions, physical or mental health, or membership in trade unions. Your provision of any such information of your own volition constitutes consent to use such information in accordance with the terms of this privacy policy.

Non-personal information: When you visit our website we also passively collect and analyse non-personal information. This includes the Internet Protocol (IP) address used to connect your computer to the internet, computer and connection information, such as browser type, version and time zone setting; browser plug-in types and versions; operating system and platform; the Uniform Resource Locator (URL) clickstream to, through and from our website; cookie number (when applicable); and pages/products you viewed or searched for during your visit.

We may also use browser data such as cookies on certain parts of our website.  For more information on cookies, please see our Cookie Policy statement.  During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile device information: Most mobile devices provide users with the ability to disable location services. These controls are often located in the device’s settings menu. For information about specific devices, see your device manufacturer’s support documentation or your carrier’s website. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer. If you have not disabled your device’s location services, that information would be available to us.

Information from Google Analytics: Farécla Products Limited uses Google Analytics JavaScript software to monitor and report traffic and analyse how our customers interact with our websites. The IP addresses of all website visitors are anonymized.

Google Analytics is a processor for our data and has confirmed its commitment to GDPR compliance. There are several Cookies specifically used by Google Analytics as follows:
“utma” contains a random number and expires after 2 years
“utmb” contains a random number and expires after 30 minutes
“utmc” contains a random number and expires once you close your web browser
“utmz” contains a random number and expires after 6 months

The information gathered relating to the website is used to create reports. For more information, see https://www.google.com/policies/privacy/. If you do not wish to be tracked by Google Analytics on any website you may opt out by visiting the Google website and simply unsubscribing at the following link: http://tools.google.com/dlpage/gaoptout

How is this information used?

Farécla Products Limited will use the information you provide only in compliance with this privacy policy. We may use your personal information to:
Respond to your inquiries and provide you with the services and information which you requested.
Improve the layout and/or content of our web pages and customise them for our users.
Identify visitors and audit the downloading of data from the website.
Send you information we think you may find useful, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

We may also disclose non-personal information collected through this website to our third-party partners, who provide services such as website hosting and statistical analysis.

Additionally, we may use and disclose that information collected through this site as is necessary and appropriate to comply with legal process or to respond to requests from governmental authorities, including those outside your country of residence.

How secure is your data?

Farécla Products Limited places great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to user information. User data held on our website is encrypted. While we cannot ensure or guarantee that loss, misuse or alteration of information will not occur, we use all reasonable efforts to prevent this.

In the unlikely event of a data breach, we will work to inform the Supervisory Authority and concerned data subjects within 72 hours of becoming aware of the breach, in accordance with Articles 33 and 34 of the GDPR.

You should bear in mind that transmission of information over the internet is never entirely secure. We cannot guarantee the security of information you transmit to the website and any such transmission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Who do we share data with?

Farécla Products Limited may share personal data to any member of our group of companies (including subsidiaries) as necessary for the purposes set out, and according to the legal basis outlined, in this policy. For more information please see our About page.

We may disclose your personal data to our suppliers, insurers and legal counsel, as reasonably necessary for the purposes of coverage, managing risks, obtaining advice, or the establishment, exercise or defense of legal claims.

We may share your data with one or more select third party suppliers of goods and services identified on our website, for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services, where necessary and as permitted through legitimate interest. Any third party with which we share your data will act as a data controller in relation to the data; and upon contacting you, third parties will provide you with access to their own privacy policy, which will govern the data relationship between yourself and the third party.

International transfers of your personal data (outside of the European Economic Area (EEA))

We will maintain your information on a database within the European Economic Area (EEA) and Farécla Products Limited, Broadmeads, Ware, Hertfordshire, SG12 9HS, United Kingdom will act as data controller. To facilitate our global operations, we may transfer and access personal information provided from customers outside the United Kingdom to countries other than that in which the information was originally collected, including countries outside the EEA. Those countries may not have the same legal data protections as the country in which you provided the information initially. By submitting data on our websites, you provide explicit consent to such transfers, including international transfers.

Retaining your data

Any personal data that we process shall not be kept for longer than is necessary. In certain instances it is not possible for us to specify the period of time for which your personal data will be retained. In such cases, we will determine the period of retention based on the purpose of the retention of that data. Once we deem the period of use for the data complete, then data will no longer be retained.

Your rights

You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent us using your personal information for direct marketing purposes. In some circumstances you may also request that personal information about you that is held by us be erased from our records, without undue delay, in compliance with Article 17 of the GDPR.

If you have previously granted us permission to use your personal information for marketing purposes, you may change your mind at any time by contacting us directly, or by following the unsubscribe link that appears at the bottom of our emails. Your principal rights under data protection law are:

The right to access:
The right to rectification:
The right to erasure:
the right to restrict processing;
the right to object to processing;
the right to data portability;

You have the right to confirm as to whether or not we process your data and to have access to that personal data. Including information around the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

In certain special circumstances you may have the right to lodge a complaint with the Supervisory Authority. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

In so far as the legal basis for our processing your personal data is consent, as explained above, you have the right to withdraw that consent at any time. Do note, however, that withdrawal does not affect the lawfulness of processing before the time of the withdrawal.

To the extent possible, you have the right to receive your data from us in a clear and machine-readable format. However, this right does not apply should we deem it might adversely affect the rights and freedoms of others.

Please contact the Farécla Products Limited Data Protection Officer to make any such requests at the contact address given at the end of this policy.

Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Please review our Cookie Policy for more details.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, Cookies do not personally identify users or passwords and do not store credit or debit card details.

We use cookies to:

identify who you are and to access your account information;
estimate our audience size and patterns;
ensure that you are not asked to register twice;
control how often visitors see similar online advertisements; and
track preferences;
to improve and update the website

Our service providers may use Cookies which could be stored on your computer when you visit the website. Most browsers allow you to refuse to accept Cookies and to delete Cookies. The methods vary, however, depending on your browser and the type of Cookie, but this link could help you block and delete Cookies: https://support.google.com/chrome/answer/95647?hl=en

Contact us

The website is owned by Farécla Products Limited, Broadmeads, Ware, Hertfordshire, SG12 9HS, United Kingdom

Registration number: 01032360

You can contact us at:

Data Protection Officer, Farécla Products Ltd, Broadmeads, Ware, Hertfordshire, SG12 9HS, United Kingdom, or send an email to twright@farecla.com.

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